Privacy Policy

Effective Date: 12 January 2024

Thank you for choosing The Foam Centre (“we,” “us,” “our”). This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information when you visit our website, https://cushionfoam.co.uk, and interact with our services. By using our website or providing us with your information, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect both personally identifiable information (PII) and non-personally identifiable information when you interact with our website or services. The types of information we collect may include:

1.1 Personal Information:

• Name
• Address
• Email address
• Phone number

1.2 Payment Information:

• Credit/debit card details
• Billing address

1.3 Device and Usage Information:

• IP address
• Browser type
• Operating system
• Pages visited

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

2.1 Order Processing:

• Fulfilling your orders
• Processing payments
• Providing order and shipping confirmations

2.2 Customer Support:

• Responding to inquiries
• Providing assistance with products and services

2.3 Marketing and Promotions:

• Sending promotional offers and newsletters
• Conducting market research

2.4 Website Improvement:

• Analysing website performance
• Customizing user experience
• Preventing fraud and enhancing security

3. Information Sharing

We may share your information with third parties under the following circumstances:

3.1 Service Providers:

• Engaging third-party service providers to assist with order fulfillment, payment processing, and website maintenance

3.2 Legal Compliance:

• Complying with applicable laws and regulations
• Responding to legal requests and preventing fraud

3.3 Consent:

• Sharing information with your explicit consent

4. Your Choices

4.1 Opt-Out:

• You have the right to opt-out of receiving marketing communications. You can do this by following the unsubscribe instructions in our emails or contacting us directly.

4.2 Access and Update:

• You can access and update your personal information by logging into your account on our website. If you need assistance, please contact our customer support.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

6. Security

We employ industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us, and we will take appropriate action.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Foam Centre 29 Howard St, Glasgow G1 4BA
Email: [insert email]
Phone: 0141 221 7578